Replacement PSU for Virgin Media Hub 3.0

[wdeluxe]

Hi there, I need a replacement PSU for my Virgin Media Hub 3.0. The cable on my existing PSU has worn through, and has now become fairly unreliable. I called the helpline but I've been on hold for 20 minutes and I simply don't have the time to wait on hold any more. I understand from previous posts that one of the Mods should be able to arrange a replacement within a few days?

[Adduxi]

Yes, if you wait here a day or two a VM Mod will pick this up and arrange with you.

[Akua_A]

Hi @wdeluxe 

Welcome to our community forums and thank you for your first posts.

Sorry to hear your PSU has sustained some damage. To help arrange for a new one I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[wdeluxe]

The mod who contacted me is telling me that an engineer needs to visit my house to deal with the issue. This is absolutely ridiculous. The only issue I have is that the cable on my AC adapter has worn through. All I need is a replacement. If you can't send me a replacement AC adapter (and I do not understand why this would be problematic given how much I'm paying Virgin Media on a monthly basis), can you advise a recommended model of AC adapter which would be compatible with a Hub 3.0 and I'll just buy one myself?