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Relocating Broadband and Phone Socket

Xtian1608
Joining in

on ‎18-04-2023 22:36

Hi 

I need my broadband and phone socket relocating. I understand there may be a charge for this but does anyone know how I can arrange this? I can not see an option for it in the FAQ's. Also, does anyone have any idea on the lead time?

Thanks

Christian

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎18-04-2023 23:04

The cost for a non-fault visit is £25, and it can be arranged via the faults reporting route.

Either by calling in (150 from a VM phone or 0345 4541111 from any other phone) or by waiting on this forum for a staff response

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lee_R
Forum Team
Forum Team

on ‎21-04-2023 11:59

Hi @Xtian1608 thanks for posting and welcome to our community.

The fantastic japitts has given you correct advice.  However, as you've reached out to us, I would like to help you resolve your relocation of equipment. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

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