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Andrew_89 · ‎23-10-2023

I've had to reschedule my delivery a few times now as things have cropped up which has put a delay on getting the house keys to my new property. I've no idea when I'll be moving in now and can't get through to virgin media to help me. I'd like my B/B kit to be delivered to my mams address, how can I get this sorted ? Thanks

newapollo · ‎23-10-2023

Hi Andrew_89

Moved to /QuickStart-set-up forum as staff don't often frequent the Natter/Chatter forums.

You could try calling the pre-installs team on 0800 052 1734

They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo · ‎23-10-2023

Hi Andrew_89

Moved to /QuickStart-set-up forum as staff don't often frequent the Natter/Chatter forums.

You could try calling the pre-installs team on 0800 052 1734

They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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