No welcome email or reference

[AM95]

I signed up to a contract on 27th March. I received a pre contract information and provisional installation date but no account number or welcome email.

I received a gone away email and advised a response within 48 hours but no response. 

Chases several times with agents but they cannot help as no account number.

Has my account actually been set up?

[VM-Jon]

Hi @AM95 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon