No welcome email, cant sign in without account number

[FelixRiano]

Received the kit, installed it connected to the wifi network but no internet, im guessing i need to activate it through the app but i cant login without my account info. Tried calling the service number but im was in hold for almost an hour, any way to get my service to work? 

[Martin_N]

Hi FelixRiano,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about your Kit not working. 

Have you been able to get this active? If not, please do let us know so we can assist.

^Martin