My address is not recognised

[Kenian]

Hi, I keep trying to have broadband connected by Virgin Media. We only have 2 addresses on this street, number 1 and 2, [MOD EDIT: Personal details].

The Virgin system only recognises number 2.

I've phoned in a few times and logged the issue with promises of someone resolving but no one ever does.

Number 2 has virgin media just fine but nowhere do you recognise number 1.

Can this be corrected ?

[VM-Jon]

Hi @Kenian 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon