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Hub not delivered

izzybella
Joining in

on ‎30-09-2023 14:58

I ordered a hub on 23rd September to be delivered on 30th September (today), but have not received any email to say it has been dispatched and it has not arrived.

I have tried to call but I don't have an account number yet as all I have received is the pre-contract documents. I urgently need the hub for me to work - please can someone get in touch?

Thanks

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2 REPLIES 2

VM-Jon
Problem sorter

on ‎30-09-2023 15:52

Hi @izzybella 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Lee_R
Forum Team
Forum Team

on ‎02-10-2023 16:59

Hi @izzybella thanks for posting.  

Sorry to hear that you've not received your hub. I cannot tell if you've responded to my colleague or not. So I am also going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

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