Flat not serviceable but next door is

[bilalk98]

Hello,

I’ve recently bought a flat and have usually been a VM customer where it’s been available. The service checked states the VM is not available at my new flat however it is available at the next door flat which is all part of the same building which I find odd. I was hoping someone could shed light on why this may be the case or perhaps a survey to determine serviceability has not been carried out recently? 

Many thanks in advance! 

[VM-Jon]

Hi @bilalk98 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon