Box cover fallen off outside house

[rmhaljr]

 The cover of the box outside my house has fallen off leaving wires exposed. Although from the ground it looks like a quick job, we don’t have a ladder tall enough to reach near to the roof where the box is fixed to the outside of the house. The box cover has a bt logo. The advice from bt is to get your provider to fix it. Who can fix this please? 

[Martin_N]

Hi rmhaljr,

Thank you for your post and welcome to the community. 

I'm very sorry the box has fallen off. 

I will private message you now to confirm some details so we can get this investigated. 

^Martin

[jb66]

This box does not look like Virgin Media's equipment.  Are you able to see where the wires go to see who is responsible for it.

It may be an outdoor aerial?