Booking an engineer visit for TV 360

[Scut0]

I've just upgraded my broadband to add TV.  I was told by the upgrade agent that I did not need to connect the TV box to a coaxial cable as it would work wirelessly through WiFi connection.

This was important as I do not have a coaxial point near the TV.

I assumed I would be getting a stream box.  However the order confirmation has now come through and I am being sent a TV 360 box tmrw which I understand needs a coaxial connection.

I therefore need an engineer visit to add a coaxial point near my TV.

Can I book that through this thread please?  The upgrade agent said that if I ended up needing an engineer visit then it would be free so I hope that is the case.

Alternatively I would be happy enough to cancel this upgrade if it TV can be replaced with an equivalent stream TV package that does not need a coaxial connection.

Thanks in advance.

[nodrogd]

Staff on these support boards can take several days to respond to posts. It would be far quicker to go down the phone route.

You can have Stream instead as a Broadband add-on if you wish. The main difference is the channel selection is smaller & there is no recording facility.

[Scut0]

Thanks for the advice.  Got an engineer coming tmrw which I'm happy with.