Account - Cable
Please remember to keep your personal information private
6777 PostsActivity in Manage Your Account
EXCLUSIVE renewal offer email
Got an email giving me a renewal price til march 2025 accepted the deal and waited the 14 days and nothing called virgin media and they can't deal with web orders, but the can see the order when I give them the order number, but can't action anything...
Online renewal - hasn't activated?!
I received emails and had the option to renew my contract online which I did and received confirmation of this new contract via email on 21/4/24 - with an estimated activation date of 28/4/24. This date has came and went and nothing has happened unti...
Broadband disconnected
I gave notice to terminate my VM service to disconnect on 26th May (as I'm moving to another provider). But VM have disconnected it early. The Customer Service chat have said it will take 48-72 hours to reconnect.Is there anyone I can contact to expe...
Referral Reward Confusion
Hi,I recently recommended a friend who took up virgins services. However, my father has received an email from Aklamio to set up a referral account. In the past we have used my mobile number to contact Virgin about my fathers account (as he is hard o...
Equipment returned. Virgin still threatening to charge
I have proof of return and tracking number. Virgin cont to contact me and threaten charge. Not happy.
Netflix Premium via VM issue
I am paying for Netflix Premium via VM but when I now access Netflix it states I am on a standard package and offers the chance to upgrade to premium which never works as my subscription level is set by VM. I have confirmed the same email address is...
Email upgrade invite!
Hi all, Very confused in honesty. I got an upgrade email and went for it as I could get the 500mb for an extra £3 a month for 18 months. My speed is doubled as I am a volt customer so this would put me on the 1 gig package. I received the pre-contra...
Netflix incorrectly added to my account
I have had Netflix added onto my Virgin media bill since October I have been trying since then to get a virgin media to remove it. Virgin media tell me to ring Netflix Netflix tell me I do not have an account with them and they cannot help me and tel...
Moved house, didn't change services and had contract extended now facing large exit fee
Hi, I moved house, didn't change my services or area, and didn't notice that Virgin had changed the contract end date. They are now looking for £300+ to exit the contract which would have expired. Who is best to talk to sort this out?
Where’s my £50 credit
I signed up to Virgin in May Pay £39.50 a monthWas given a £50 credit for joining and was told via live chat at the time that it would come off in subsequent bills. It appeared on my first bill towards the bottom saying £50 credit.However it has sin...
