89 year old living alone in small 1 bed flat watching mostly freeview Channels but does get alit of pleasure from Sky sports, Eurosports, no devices, laptops or games consoles and mostly incoming calls on landlines. Currently paying over £178...she i...
Hi, I have returned my equipment and tracking also shows it as having been delivered however I have just received a bill charging me for non-return.Why is this happening and seemingly happening to so many others?
so i have been a vm customer for over 23 yearsmy mother has been a customer for over 10 yearsshe is now 99 years old and hasn't been able to live at home for a few months now and is in a care home. It is not likely she will ever return home.She has b...
Hi I hope someone here can help me. I’ve been pushed to the edge by VM over the past week and a half. They disconnected me 1.5 weeks early before moving home, couldn’t reconnect me after 4 ‘reconnection forms’ raised, 6-7 different operators assuring...
Is anybody else having this problem?For months now I have been billed £17.99 for Netflix premium that I do not have. It is described as a Stream Subscription. I do not have any TV services from VM, I only have broadband. I have never requested Netfli...
Hi my 83 year old mother is having exactly the same problem. I have contacted Netflix and I got the same reply as in your post. I then contacted Virgin Media and they said that it wasn’t their problem either. After further discussions, the online cha...
Since last July I’ve been charged every month for Netflix, which I don’t have through Virgin.Every month I ring you and you agree that I am being mis charged, then you refund me, and say very sorry won’t happen again, and here I am again
I have had Netflix added onto my Virgin media bill since October I have been trying since then to get a virgin media to remove it. Virgin media tell me to ring Netflix Netflix tell me I do not have an account with them and they cannot help me and tel...
Hi Does anyone have the return address for equipment? I’ve sent it off my old router as instructed but need to check it’s been received. My account is in credit and I keep getting emails to remind me to return it. Thanks
I need to correct an address mismatch between my Virgin and O2 accounts, as this seems to prevent O2 from recognising Volt eligibility. The virgin account includes a flat number, which is odd as the property is a single dwelling (the O2 address finde...
