Virgin Media Community

Security key

Hello, im trying to find my security key for my credit agreement! Could someone please message me a solution to this problem, as I want to upgrade my phone. Thankyou

Someone emailed me to say they'd hacked my email account and were going to send malicious emails to all my contacts, or use AI to generate stuff to post stuff online etc etc, unless I paid bitcoin into their bank account within 48 hours. I can't reme...

Box keeps crashing CS2002

VM box keeps giving a "CS2002" error and cant change channels or play any recordings, box just stops responding.Have checked all the connections and rebooted the box and works fine for 20-30mins then gives the same error. This is happening mainly on ...

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

16 Consecutive T3 Timeouts Causing Internet Blips

Hi,At very random times I lose service for a few minutes. This doesnt happen everyday or every week, it happens very randomly. Looking at the hub 5 logs I see this message "16 consecutive T3 timeouts while trying to range on upstream channel 8". Look...

Still can't add TV to my 1gig broadband account

We moved house 3 weeks ago after having the full 360 package £85 per month and being a VM customer for years. We decided to just go with 1gb broadband at the new address.We were told yes now problem and they processed a home move for us to our new ad...

Email Account Deleted / Vanished

Hi there.Today one of my family members email accounts has vanished / been deleted off of our virgin media accounts. No one from my family goes onto the virgin media accounts and tinkers around with anything (we like to keep hands off so no problems ...

No show appointment - plan cancelled

I ordered a broadband package on 17 April and the earliest appointment they could provide for the installation was on 3 May. After waiting around all day, not only the technicians did not show up, it appears that my appointment and my order was cance...

Resolved! TNT sport price query

HiI just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?Has anyone else had this happen? I don't fancy paying that much for it.Thanks,

VM Hub 4 WiFi keeps dropping out

Most of this evening I have had problems with my wifi. It connects then drops over and over again. I've tried accessing 192.168.0.1 but that doesn't always work as when I log in I'm just shown a whitepage. I've gone through VM help of testing the hub...