wi fi pod

[Royrodgers]

had a hub 3 with wi fi pod connected, changed to a hub 5 now can not get wi fi pod to connect to network, any advice  would be truly welcome

[Client62]

VM either need to pair the VM Pod to the Hub 5 or need to replace the VM Pod.
You can not fix this yourself.

[Beth_G]

Hi Royrodgers,

Thank you for your post. I'm sorry to hear your Pods aren't working with your new Hub.

Client62 is absolutely right, we'll need to get your Pods paired with your new Hub. I've dropped you a PM so I can assist you with this.

Thanks!

[Beth_G · Accepted solution]

Hi @Royrodgers 

Thanks for clearing security with me via PM. I've now repaired your pod to your new Hub for you.

I'd recommend rebooting your Pod from the power switch, and leaving it for around an hour at most to re-pair with your Hub.

Let me know how you get on from here and if you need anything else 😊

[Royrodgers]

pod now shows in my connect app but has red exclamation mark on it

[Royrodgers]

has connected ok now

[Tom_W1]

Hi @Royrodgers thanks for your reply.

That's great news!
If you do need any further help in the future, please don't hesitate to let us know 😊

Many thanks