POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I am experiencing poor WiFi performance (<5Mbps) in a couple of areas of my house, as confirmed by the VM Connect app. The app tells me I should "simply give us a call" to order a Wifi Pod, which my Volt benefits are supposed to include. However, aft...
Hi Sabrina_B Sorry to attract your attention like this, but I think private messaging has timed out, and I wasn’t sure what to do. The TVs have been working well, but the WiFi is still patchy. I think you were going to send me a third pod but I don’t...
The broadband for my area goes down about once a week. However, I can't get anyone to fix it properly. When I go onto the status page on VM website it says everything is fine and only allows me to book an engineer visit. Given once again all the neig...
I’ve seen a similar issue reported but not resolved. Hub 5 has been refreshed and rebooted phones switched off and back on all the easy stuff but the wifi keeps dropping. Worked well for years just started happening 2 days ago Virgin apps say everyth...
Hi,I keep getting intermittent outages over the last few months. Checking online with the status checker mentions that there are no issues in our area (which I understand only applies to there being a major outage). Checking the modem (Hub 3), it men...
For the last week my Internet has been dropping off for 30 seconds then it comes back on again. I have a hub 5 and keep getting 16 consecutive T3 timeouts plus US profile assignment change. I have had loads of these errors today. Can someone look ont...
Cannot get my VM Connect App to find my Hub 4.
I’ve just upgraded to Gig1 with a new Hub 5 delivered. Every WiFi device is working correctly but the MacBook Air has a major issue loading any website, once a website is loaded (30s) you can navigate within the website instantly. Everything worked p...
I'm going into full circles. First, the VM connect app did not work for days. Today it did! It showed me a very weak signal in the hallway that causes me trouble with my ring doorbell. This is all documented in the app. However it does not let me ord...
Been struggling for a few months with the WiFi strength in the bedroom which is used for working from home. Only just been made aware of the WiFi guarantee and the availability of Wi Fi pods supplied free of charge. I am unfortunately finding it puzz...
