POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi,First post and very new.We have M300 package for about a year and overall happy. This morning came home to find hub showing green flashing light, no landline, no TV and no WiFi. Rang virgin as suspect it was the installation of cable to house oppo...
For the last week or so, between 4am and 6am every morning, my broadband has been dropping and reconnecting every few seconds. Very annoying. GL51 0JW
i have the same problem. Upgraded to a hub 4 and had 2 WiFi pods and neither will connect. I have been sent a third pod which I have received and connected straight away but the other two pods still will not connect can you support with this [MO...
Hello, I have a Hub 4 and the wifi signal isn't great so I bought a TP-Link router/access point about a year ago. I put the Hub in modem mode and used the TP-Link as a router to some of those powerline ethernet adaptors (so I could hardwire my cctv b...
I upgraded my broadband on the my virgin media app from 250 to 500mb but the order is not showing. I have the confirmation emails though. Cam anyone check this for me please?
Constant dropping of wifi on all devices. Move from one room to another and you can lose connection. Room scan via app says everything is fine. Even the ring doorbell we have is suffering due to the bad connection.
I have the VM black box router, made by sagecomm. I am having a peculiar problem. All of a sudden, devices were not connecting to the internet. When I checked on my iPhone, it showed a an IP address starting with 169 which seems like the DHCP is not ...
Hi,I recently moved into a new property and the green cable related to the Virgin broadband goes through the front garden and around a wooden fence. I do not think this is normal so it should be checked and sorted. Also the box that used to be attach...
Hi, I have been seeing intermittent issues with internet connectivity for the past over the past three to four weeks. I have a Hub 3 in modem mode connected to an Asus router (RT-AX88U). The Asus router looses the WAN IP but recovers when I cycle the...
Ordered a WiFi pod from virgin on the phone a couple of months ago and I have still not received it. I also messaged a member of support on the WhatsApp chat who also assured me that they would order me a WiFi pod and I am still yet to receive it. I ...
