Hi banjo1,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your WiFi signal. We're sorry to hear you're having an issue with your WiFi connection. We've not been able to locate you on our systems so the first thing to do is to have a look here. From that link, you'll be able to check if there's a fault in the area, test your line, replace your equipment or book an engineer visit if it's needed.
There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here.
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
- > Out in the open
- > Next to the TV not behind it
- > Away from large bodies of water (e.g. fish tanks)
- > Away from baby monitors and cordless phones
- > Away from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. If a WiFi Pod will help, the app will give you the option of adding this. You can view more information on that here.
Pop back and keep us updated on how things go after running the checks above.
Thanks,
