VM Connect app can't find hub

[robaj]

My phone is connected to the hub's network, however the VM Connect app is returning a "Hub not found" error. From my phone I can login to the hub via http://192.168.0.1/ and see my phone in the list of connected devices.

[jbrennand]

What do you want to do on the connect App - that you cannot do in another way?

I have never even downloaded that App

[robaj]

I'm trying to setup a Wifi Pod, however it isn't connecting. I was wondering if there were any options in the app to help set this up, or if the reason that it isn't connecting is the same.

[John_GS]

Hi @robaj 

Thanks for posting and welcome to the community.

Sorry to hear you're having issues with the router and the Pod.

There are a few requirements for the Pods to work with our Hubs:

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod

Keep me posted.