Unable to connect splitter to box on wall

[KatC]

Hello 

I have the hub 5 but I am unable to connect one end to the splitter to the box on the wall. The box on the wall has a square fitting and the splitter is a circular shape.

[Tudor]

That’s a phone socket that VM do not use. 

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Kain_W]

Hi KatC,

Thanks for your post and welcome to the community.

Just to piggy back off @Tudor's advice, have you been able to locate the omnibox?

Let us know,