Poor speed and lack of internet access

[lakiluk]

Extremely slow or lack of the internet. 

Waiting for new cable since 16th December.

Below down and upstream

Down:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	323000000	11.1	40	QAM 256	24
2	283000000	11.6	40	QAM 256	19
3	291000000	11.4	40	QAM 256	20
4	299000000	11	40	QAM 256	21
5	307000000	10.9	40	QAM 256	22
6	315000000	11.1	40	QAM 256	23
7	331000000	10.9	40	QAM 256	25
8	347000000	11.4	40	QAM 256	27
9	355000000	11.2	40	QAM 256	28
10	363000000	11.1	40	QAM 256	29
11	371000000	11.4	40	QAM 256	30
12	379000000	11.5	40	QAM 256	31
13	387000000	10.9	40	QAM 256	32
14	395000000	10.6	40	QAM 256	33
15	403000000	10.9	40	QAM 256	34
16	411000000	9.2	0	QAM 256	35
17	419000000	12	40	QAM 256	36
18	427000000	11.8	39	QAM 256	37
19	435000000	11.9	39	QAM 256	38
20	443000000	11.7	39	QAM 256	39
21	451000000	11.6	40	QAM 256	40
22	459000000	11	40	QAM 256	41
23	467000000	11	40	QAM 256	42
24	475000000	10.7	40	QAM 256	43
25	483000000	10.3	40	QAM 256	44
26	491000000	10.2	40	QAM 256	45
27	499000000	10.2	40	QAM 256	46
28	507000000	9.7	40	QAM 256	47
29	515000000	9.2	40	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	1	0
2	Locked	40	1957	3691
3	Locked	40	2276	3806
4	Locked	40	3257	6260
5	Locked	40	3060	5877
6	Locked	40	2532	4956
7	Locked	40	2881	6069
8	Locked	40	2890	5735
9	Locked	40	1738	3553
10	Locked	40	1673	3728
11	Locked	40	3164	6236
12	Locked	40	1343	2854
13	Locked	40	3958	7424
14	Locked	40	4144	7104
15	Locked	40	2709	4943
16	Locked	0	2658	5233
17	Locked	40	2444	4402
18	Locked	39	2925	5535
19	Locked	39	1648	3083
20	Locked	39	1876	3546
21	Locked	40	2351	4113
22	Locked	40	4005	7578
23	Locked	40	3865	7145
24	Locked	40	2597	4559
25	Locked	40	3992	7132
26	Locked	40	4209	7568
27	Locked	40	3398	6120
28	Locked	40	9574	14847
29	Locked	40	11013	16705

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

41

10.0

1854319031

452062

UPStream

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	42.3	5120	QAM 64	1
1	43100000	42.8	5120	QAM 64	2
2	36600000	42.5	5120	QAM 64	3
3	30100000	41.8	5120	QAM 64	4
4	23600000	41.8	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	9	0
1	ATDMA	0	0	16	1
2	ATDMA	0	0	15	1
3	ATDMA	0	0	19	1
4	ATDMA	0	0	18	1

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

36.2

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

34

0

[Adduxi]

Downstream power is too high and there is noise on the line, as shown by the PostRS errors. These should ideally be zero.

If you wait here a couple of days a VM Mod will pick this up and discuss directly with you.

[Joseph_B]

Hey @lakiluk,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, looking into this it seems that you would benefit from having a technician sent out to you, for this I will need to confirm some information from you via a private message.

Joe