No internet box flashing red

[GNewman]

24 hours of no WiFi After 4 calls all lasting over an hour each I’m no further forward. Box over temp blamed first then area outage told to ring back in a few hours!! Rang back magically as got connected to 2nd lot of tech support it started working. 

told nothing they can do as it’s showing working! 

seems a constant problem only had supplier 1 week and been off 4 times already no way of contacting customer support in a timely manner online help no good with no internet! 

regretting my decision to leave sky 

[jbrennand]

What Hub model is it?

And... have you checked for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[GNewman]

Ended up getting a tech out… apparently it’s new to my area so they are still figuring what ‘channels’ work. He changed it to a fixed one soo far been all good… fingers crossed it’s sorted.

customer services nightmare to get in touch with engineer who visited was fantastic!