Moving Superhub to another room

[CH1]

Our TV is on the ground floor but the Internet Superhub was originally installed upstairs.

It is now in an inconvenient location and I wonder if someone could contact me to arrange to move the Superhub downstairs please?

Many thanks,

Chris

[jbrennand]

Just call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
There will be a £25 charge.  If everything else is working fine, have you considered leaving it where it is and just connecting the TV on an ethernet cable or improving the wifi signal at the TV location?

What Hub model is it?

[CH1]

Thanks. I think it's a Superhub 3. I was hoping that it'd be a simple matter to locate the hub next to the TV rather than it being upstairs. The big issue is the cable going from the VM box on the outside wall up to the bedroom for the internet as it'd be much neater if it wasn't there.

Many thanks.

Chris 

[jbrennand · Accepted solution]

VM will remove that cable and drill through your downstairs wall to relocate the Hub in there.

Just ensure its not too close to the TV (interference) - in the open and VM leave enough cable to put the Hub where you want it.