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Internet not working

Kayliegh1
Joining in

2 weeks ago

Hi ,

The couple of days my internet keeps freezing and will not work on any device in the house. I.e phone or TV . I have checked and there are no faults in the area. I have even re-booted the hub with the 20 minute wait on my virgin media account and that has made no difference. My hub is showing an orange light as it has never shown white. How can I fix this issue ? 

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1 REPLY 1

John_GS
Forum Team
Forum Team

2 weeks ago

Hi @Kayliegh1 

Thanks for posting and welcome back to the community. We're sorry to hear of the internet issues. From our checks, you do need an engineer visit so I'll send you a PM now to arrange this.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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