Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Intermittent Connection with new hub 5

simster70
Joining in

on ‎28-09-2023 12:57

Since my hub 3 was replaced with a hub 5 I've had constant drops. I'm now on my third hub 5 after having it replaced twice and it's still exhibiting the same issues. It'll drop out for up to a minute a few times an hour. Very frustrating as I'm sure you understand. My wife and I both work at home and have regular meetings that get interrupted. This happens on both wired and wi-fi connections, so not limited to wi-fi. Have a background of 30+ years in IT, so have tried a lot of the normal things. Seen several similar posts on this forum, so I'm thinking I'm not alone.

0 Kudos
8 REPLIES 8

simster70
Joining in

on ‎28-09-2023 13:02

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000009.142QAM 25625
21390000009.542QAM 2561
31470000009.242QAM 2562
4155000000942QAM 2563
51630000009.142QAM 2564
6171000000942QAM 2565
71790000008.842QAM 2566
81870000008.842QAM 2567
91950000009.142QAM 2568
102030000009.142QAM 2569
112110000009.242QAM 25610
122190000009.142QAM 25611
132270000008.842QAM 25612
142350000008.642QAM 25613
152430000008.442QAM 25614
16251000000842QAM 25615
172590000007.942QAM 25616
182670000008.542QAM 25617
192750000008.742QAM 25618
202830000008.742QAM 25619
212910000008.942QAM 25620
22299000000942QAM 25621
233070000008.942QAM 25622
243150000008.842QAM 25623
253230000009.342QAM 25624
263390000008.942QAM 25626
27347000000942QAM 25627
283550000008.942QAM 25628
293630000008.842QAM 25629
30371000000942QAM 25630
313790000009.242QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked42270
2Locked42370
3Locked423422
4Locked425313
5Locked425512
6Locked425118
7Locked425322
8Locked424723
9Locked424317
10Locked424923
11Locked424525
12Locked423714
13Locked423016
14Locked422915
15Locked425252
16Locked423212
17Locked423926
18Locked423114
19Locked422918
20Locked424019
21Locked423714
22Locked423121
23Locked424946
24Locked424426
25Locked425512
26Locked423012
27Locked423217
28Locked423823
29Locked424828
30Locked423522
31Locked423721

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
049600000405120QAM 649
14310000039.35120QAM 6410
23660000039.35120QAM 6411
330100000395120QAM 6412
42360000038.55120QAM 6413

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0030
3ATDMA0000
4ATDMA0000

Network Log

 
Time Priority Description
28-09-2023 14:44:26 notice US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 14:44:26 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 13:42:18 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 13:42:18 notice US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 13:38:01 notice US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 13:38:01 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 12:36:20 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 12:36:20 notice US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 12:34:14 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 12:34:14 notice US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 12:00:52 notice US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 12:00:52 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 10:28:15 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 10:28:15 notice US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 09:30:31 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 09:30:31 notice US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 09:25:12 notice US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 09:25:12 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 08:19:29 notice US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 08:19:29 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 08:14:40 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 08:14:40 notice US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 07:09:57 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 07:09:57 notice US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 06:13:32 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 06:13:32 notice US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 05:10:04 notice US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 05:10:04 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 04:52:55 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 04:52:55 notice US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 03:49:52 notice US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 13.;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 03:49:52 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=********;CMTS-MAC=********:ee;CM-QOS=1.1;CM-VER=3.1;
0 Kudos

risc19
Well-informed

on ‎28-09-2023 13:32

Same here...

Network Log

Time Priority Description
28-09-2023 15:23:13warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 15:23:13noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 14:03:41warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 14:03:41noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 13:01:04noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 13:01:04warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 10:12:01warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 10:12:01noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 09:09:43noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 09:09:43warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 00:46:39warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-09-2023 00:46:39noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
0 Kudos

Beth_G
Forum Team
Forum Team

on ‎01-10-2023 10:48

Hi simster70,

Thank you for your post, welcome to the Community Forums! Sorry to hear you're having some trouble with your broadband service.

I've had a quick look on this end and I can see there are a few signal issues that need ironing out through an engineer visit.

I've sent you a private message so I can get this arranged with you. 😊

Beth
0 Kudos

Beth_G
Forum Team
Forum Team
In response to simster70

on ‎02-10-2023 08:53

Hi simster70,

Thanks for providing the details via PM.

I've gone ahead and booked an engineer visit for you, to view or change the appointment time, you can manage your booking here.

I just also need to make you aware that there may be a £25 charge for the visit if:

 

No one is present for the technician visit (aka a missed appointment).
The fault is due to your own equipment.
The fault is due to damage caused by someone at the premises which we were not aware of.
The fault is due to theft, loss, or removal of equipment.

 

Let us know if you need anything else and how the visit goes.

Thanks!

Beth
0 Kudos

simster70
Joining in
In response to Beth_G

on ‎02-10-2023 09:13

Hi Beth, 

I can't see when the appointment is for. Can you pm the details? 

0 Kudos

David_Bn
Forum Team
Forum Team
In response to simster70

on ‎04-10-2023 09:38

Hi @simster70, have you since been able to see the appointment in your online account, or has even the visit since take place?

If you're unsure on when this is taking place, and still need to find out, you're best bet would be to respond to my colleague directly.

Thanks,

David_Bn

0 Kudos

simster70
Joining in

on ‎06-10-2023 09:38

Engineer has been and replaced tightened cables. The cable going into the hub looked and felt kinked, so perhaps that's it? Going to wait a couple of weeks before I confirm all okay.

0 Kudos

Zach_R
Forum Team
Forum Team
In response to simster70

on ‎08-10-2023 09:45

Hi @simster70,

Thanks for the update. I'm glad to hear that things appear to be sorted for you now.

Please do let us know if there's anything more that we can help you with.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


0 Kudos
Top