Hub 5 settings password not working on label on the bottom

[Kian_Sadler]

I've been trying to get to my hub 5 settings but I can't due to the password being incorrect I have typed in the right password which is on the bottom of the router for the admin panel but says its incorrect

[goslow]

You are using the settings password (underlined red below)?

https://community.virginmedia.com/t5/Forum-Archive/Hub-5-web-interface-password/m-p/4856213#M2934633

Have you reset the hub (on the off-chance you have been given a recycled Hub 5 with another user's settings in place) as per

https://community.virginmedia.com/t5/Networking-and-WiFi/Tado-wont-connect-to-hub5/m-p/5442351#M5681...

Resetting the hub will put it back to factory defaults and remove any of your own configuration/settings

[Kian_Sadler]

i have used the right password and also did the reset on the router it still says its incorrect

[Kian_Sadler]

i have fixed it now i had misread the password the i looked like l on my password

[Kath_F]

Hi Kian_Sadler, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you had some issues with the password of the hub but super glad to hear things are sorted now. 

If you have any further issues, please pop back and let us know. 

Many thanks,