Hub 5 Disconnections

[mrq2022]

Hi, all. 
Like others, I'm having constant Hub 5 disconnections. It used to happen once a day, sort of, but, today, it's already disconnected 5 times in the last few hours. 

Here is the info from Router Status, after I restarted, about 10-15 minutes ago. I'd be grateful for any advice. Thank you.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	4.7	42	QAM 256	1
2	147000000	5	42	QAM 256	2
3	155000000	4.9	42	QAM 256	3
4	163000000	5.1	42	QAM 256	4
5	171000000	4.7	43	QAM 256	5
6	179000000	4.8	43	QAM 256	6
7	187000000	5	43	QAM 256	7
8	195000000	4.7	43	QAM 256	8
9	203000000	4.9	43	QAM 256	9
10	211000000	5.1	43	QAM 256	10
11	219000000	4.9	43	QAM 256	11
12	227000000	5	43	QAM 256	12
13	235000000	4.8	43	QAM 256	13
14	243000000	4.7	43	QAM 256	14
15	251000000	4.5	43	QAM 256	15
16	259000000	4.2	42	QAM 256	16
17	267000000	4.9	43	QAM 256	17
18	275000000	5	42	QAM 256	18
19	283000000	4.9	43	QAM 256	19
20	291000000	5.5	43	QAM 256	20
21	299000000	5.5	43	QAM 256	21
22	307000000	5.5	43	QAM 256	22
23	315000000	5.5	43	QAM 256	23
24	323000000	5.4	43	QAM 256	24
25	331000000	5.6	43	QAM 256	25
26	339000000	5.6	41	QAM 256	26
27	347000000	5.4	43	QAM 256	27
28	355000000	5.6	43	QAM 256	28
29	363000000	5.4	43	QAM 256	29
30	371000000	5.1	43	QAM 256	30
31	379000000	5.4	43	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	28704	152091
2	Locked	42	44534	55710
3	Locked	42	115269	17466
4	Locked	42	18295	3295
5	Locked	43	13012	5171
6	Locked	43	14696	5738
7	Locked	43	33843	23135
8	Locked	43	24965	1622
9	Locked	43	22578	731
10	Locked	43	17734	397
11	Locked	43	11593	240
12	Locked	43	6349	114
13	Locked	43	5401	70
14	Locked	43	5139	60
15	Locked	43	4255	23
16	Locked	42	4315	27
17	Locked	43	3531	5
18	Locked	42	3091	1
19	Locked	43	2824	3
20	Locked	43	2153	0
21	Locked	43	1718	0
22	Locked	43	1263	1
23	Locked	43	788	0
24	Locked	43	748	0
25	Locked	43	623	0
26	Locked	41	485	0
27	Locked	43	578	0
28	Locked	43	416	0
29	Locked	43	358	0
30	Locked	43	416	0
31	Locked	43	288	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	49.3	5120	QAM 64	1
1	43100000	48.8	5120	QAM 64	2
2	36600000	48	5120	QAM 64	3
3	30100000	48.8	5120	QAM 64	4
4	23600000	47.5	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	10	1
1	ATDMA	0	0	9	1
2	ATDMA	0	0	9	1
3	ATDMA	0	0	10	1
4	ATDMA	0	0	9	1

Network Log

Time Priority Description

29-08-2023 23:37:12	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:35:48	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:33:13	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:33:09	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:32:33	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:31:28	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:29:53	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:24:21	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:24:21	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:23:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:23:46	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:22:32	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:22:32	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:22:27	notice	REGISTRATION COMPLETE - Waiting for Operational status
29-08-2023 23:22:26	warning	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:21:32	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:21:32	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:21:32	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:21:32	warning	Dynamic Range Window violation
29-08-2023 23:21:32	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:21:32	warning	Dynamic Range Window violation
29-08-2023 23:21:32	warning	Dynamic Range Window violation
29-08-2023 23:21:32	warning	Dynamic Range Window violation
29-08-2023 23:21:32	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:21:27	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:21:15	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:21:13	notice	Honoring MDD; IP provisioning mode = IPv4
29-08-2023 23:20:56	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:17:41	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 23:05:22	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 22:48:54	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-08-2023 22:48:54	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Sabrina_B]

Hi @mrq2022 👋.

Thanks for reaching out to us. Apologies you are having issues with the performance of your hub. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[Client62]

If the Errors are still mounting up this is a service fault across all the downstream channels.

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	28704	152091
2	Locked	42	44534	55710
3	Locked	42	115269	17466
4	Locked	42	18295	3295
5	Locked	43	13012	5171
6	Locked	43	14696	5738
7	Locked	43	33843	23135
8	Locked	43	24965	1622
9	Locked	43	22578	731
10	Locked	43	17734	397
11	Locked	43	11593	240
12	Locked	43	6349	114
13	Locked	43	5401	70
14	Locked	43	5139	60
15	Locked	43	4255	23
16	Locked	42	4315	27