Hub 3 red light and unit is warm

[debaj]

Hello, I have a Hub 3 which is displaying a continuous red light and is warm to the touch. Scanning my connection via the Virgin Media shows no faults in my area or on my network. Obviously a red light where a yellow light has always been present does indicate an issue. Have checked that all cable connections are right but still have the issue. Does the Hub need replacing or is there an alternative solution?

Thanks

[Client62]

Login to the Hub menu http://192.168.0.1/ ,  run the Network diagnostic tool
Scroll down through the results to Temperature - is it Normal ?

[Matthew_ML]

Hey debaj, thank you for reaching out and I am so sorry to hear this.

I am going to send you a PM but please can you try these steps for us;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 Please look out for my PM. 

[Matthew_ML]

Glad we have managed to get this resolved for you 🙂