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Got my virgin media self install kit but I don't have a virgin socket.

Tinabet
Joining in

on ‎01-10-2023 13:47

I had a look everywhere and I don't have a virgin media socket in my flat. What should I do?

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2 REPLIES 2

Client62
Legend

on ‎01-10-2023 14:06

New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

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jbrennand
Very Insightful Person
Very Insightful Person
In response to Client62

‎01-10-2023 16:16 - edited ‎01-10-2023 16:19

While doing that... locate your external wall mounted omnibox and trace where the cables from it enter into your property.  The connection cable should be on the other side of that incoming "hole".  If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over.  Or removed by previous occupant - the Tech will re-install


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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