Engineer Appointment - booking disappeared

[Mooty99]

My broadband has not worked for nearly 24 hours, I booked an engineering appointment for today, this appointment has disappeared and I have no idea if someone is going to come out.

[MOD EDIT: Subject title changed for clarity]

[jbrennand]

Tech appointments get auto-cancelled when there is a "know issue" on your network.

So, check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If nothing is being reported - call it in as a fault and see what they have to say

[Robert_P]

Hello Mooty99

Sorry to hear of the confusion around the technician visit and the service issues, we appreciate you raising this via the forums and welcome to the community.

It's been a couple of days since your post and we can see you have called and spoken to the team since posting. We trust this was covered during the call and explained.

If you need any further assistance, please don't hesitate to get in touch in the future!

Rob