on 14-09-2023 04:35
Hello,
My internet has been out for a few hours now, ran the diagnostic test "routine" on my Hub3 and after going round in circles have ended up with this message "Sorry we cant run a test on your services right now".
Hub is just sat there with it's little green eye winking at me.
Checking VM online for a general BB fault just shows something wrong with the TV, "downdetector" reports many faults.
What do I have to do to get this resolved quickly?
Cheers Paul
on 14-09-2023 08:26
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.