Hi there,
I think this is a fairly common issue, I've been given a new account number on the same email address but I still see the information for our old address on the My Virgin Media dashboard/app. We've moved all our kit over, spoken on the phone to get it activated but we're still having some issues and trying to fix it while seeing the old information isn't ideal. Going through the troubleshooting for the site has recommended to book an engineer visit, but in order to cancel that I've been told to use My Virgin Media - but that information is still for the wrong address! We've been told it will automatically change over but I'm just wondering when that will actually happen? Appreciate any help anyone can provide.
