Changing My Virgin email address

[Austens123]

I am trying to change my parents Virgin Media account email address back to my fathers e-mail address after having to reset my mothers ntl email address. However, it keeps saying:  'You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes.'

[Ashleigh_C]

Hi there @Austens123 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing this issue, to clarify, is the username you are trying to change to a previously used email, or a virgin media email?