In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hello. I have been with vergin mobile since 2014. I have arranged a new contract with them this April 2023. I was told we would change to O2 which is fine by me but they keep sending email about the conversion to O2 services and that they need the SI...
Hi,I currently have a virgin sim only contract but also have a unused 02 sim as part of a volt package. I have received a email today saying that my virgin sim only contract is changing to o2 and a new sim card is being sent out. My question is am l ...
I have just received an email advising that my contract will be cancelled on 10th Nov if my sim doesn’t get transferred over. I am currently out of the country working and have been for a few months but I am back at the end of the year. Is there a...
Have an issue with Virgin Mobile Customer service where as a result of such bad service, I've decided not to make any payments to my Virgin Mobile Finance account. It's terrible customer service I've had so I'm within my rights to not pay. I mean if ...
Hi all, I am new to Virgin Plus (currently has a postpaid BYOD plan). Previously with Freedom prepaid, I was able to turn off outgoing international calls so that I wouldn't by accident call a US number and get charged for international calls.With Vi...
hi I would like some help as I've no longer got my credit agreement number or security key for my mobile.
Hi, I have the volt package with Virgin and O2, we get 1 sim but I want another for when I am on holiday, I want it pay as you go and as much roaming as possible please, we are cruising so I want to be able to cap the costs so I don’t get any surpris...
Following on from the 3-day fault on Virgin Mobile's network in July that meant OTP text messages couldn't be received, today I've started having a similar problem where I'm not receiving any OTP messages from at least eBay and PayPal. I'm also not r...
Swapped my VM eSIM to O2 SIM 4 days ago now, no incoming calls or texts on O2 sim, ring O2 up and they say ring VM, ring VM up and guess what? "Ring O2".Supposed to be seamless.....
Hello, my voicemail PIN needs to be reset as not working and I am unable to call 789 while abroad. How do I reset my pin?
