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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Change to O2 while overseas

Hello. I have been with vergin mobile since 2014. I have arranged a new contract with them this April 2023. I was told we would change to O2 which is fine by me but they keep sending email about the conversion to O2 services and that they need the SI...

Mouness by Joining in
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Advice needed sim only and volt

Hi,I currently have a virgin sim only contract but also have a unused 02 sim as part of a volt package. I have received a email today saying that my virgin sim only contract is changing to o2 and a new sim card is being sent out. My question is am l ...

Moving SIM contract, currently out of country

I have just received an email advising that my contract will be cancelled on 10th Nov if my sim doesn’t get transferred over.  I am currently out of the country working and have been for a few months but I am back at the end of the year.   Is there a...

Caseylou by Joining in
  • 1 replies
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Complaint not dealt with properly

Have an issue with Virgin Mobile Customer service where as a result of such bad service, I've decided not to make any payments to my Virgin Mobile Finance account. It's terrible customer service I've had so I'm within my rights to not pay. I mean if ...

Is there a way to stop outgoing international calls?

Hi all, I am new to Virgin Plus (currently has a postpaid BYOD plan). Previously with Freedom prepaid, I was able to turn off outgoing international calls so that I wouldn't by accident call a US number and get charged for international calls.With Vi...

phone credit agreement

hi I would like some help as I've no longer got my credit agreement number or security key for my mobile.

Speno by Joining in
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Resolved! SIM card for travelling (Cruise)

Hi, I have the volt package with Virgin and O2, we get 1 sim but I want another for when I am on holiday, I want it pay as you go and as much roaming as possible please, we are cruising so I want to be able to cap the costs so I don’t get any surpris...

Conbrue by On our wavelength
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OTP Passcodes and other text messages not being received

Following on from the 3-day fault on Virgin Mobile's network in July that meant OTP text messages couldn't be received, today I've started having a similar problem where I'm not receiving any OTP messages from at least eBay and PayPal. I'm also not r...

GC23 by Joining in
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