Help PLEASE with handset credit agreement thank you

[emmajtudor]

I am trying to log in to my handset credit agreement.  I am fairly sure it is close to the end of the contract.  I do not have the necessary information and pin to do this.  Could someone please help me further?  Thank you 🙂

[Ayisha_B]

Hi @emmajtudor 👋

Welcome to our Community Forums and thanks for your post. 

You'll find your sign in info for your Customer Loan Portal in the two emails we sent you when you took out your device contract.

These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'.

If you are unable to locate these, then please do respond to my PM 📩 so I can help further. 

Thanks

[Ayisha_B]

Thanks for your time via PM @emmajtudor 

As discussed the details have been re-sent to you. 

Let me know if you need help with anything else 😊