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2 Accounts With Same Email Address

Over 10 years ago my mum used to pay for my Virgin Media mobile contract. When I got older, I think we called Virgin and asked them to switch over the account to me. I've also had broadband previously with Virgin at university. I've recently started ...

aharuna by • Joining in
  • 362 Views
  • 3 replies
  • 0 kudos

Cancellation is impossible for Virgin

I have tried to contact Virgin Media every possible way in order to cancel my contract. It seems pretty much impossible.  Held on phone twice up 2hrs , cut off by them without answering,  tried live chat via site, no reply.  What do I do ? 

Package negotiation fail

At the beginning of August I negotiated a new deal via the chat box, all confirmed by email. Yesterday I received an email saying that my new package is over double the price originally stated. I again went through the chatbox and was told it would b...

Gypsycat by • Tuning in
  • 609 Views
  • 8 replies
  • 0 kudos

Re: 20% discount offer misleading!

Don't remember the exact process but I initially had problems before managing to apply for the discount. I received an acceptance email showing no removed packages, no new packages, and a revised price of £89, down from £111, so all seems good.Howeve...

Netflix Activation

Hi, could someone from Virgin Media please help, this is driving me mad!! I have had Netflix for some time, but recently upgraded my Virgin Media package to include Netflix. I have had the email with the activation, but when I click on it it states '...

johnj3 by • Joining in
  • 296 Views
  • 0 replies
  • 0 kudos

Welcome email not received

Hi, I ordered my virgin media broadband a week ago and it was due to arrive on Thursday 31st August. It has not been received and I am unable to track it as I cannot create an account as I have not received my welcome email which my account number de...

ldeleeuw by • Joining in
  • 154 Views
  • 1 replies
  • 0 kudos
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