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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Upgrade offer

I got an email offering an upgrade to Ultimate Volt at £89. Thought about it overnight and decided to take but when i tried it the following day it says ive missed out.whats the point of offering it for a day?Great way to inspire people to stay with ...

markie1966 by On our wavelength
  • 0 replies
  • 0 kudos

Resolved! Account number and area reference

Having issues registering for an account after purchasing broadband yesterday, apparently there was an issue with my phone number on the account not being a valid UK number. But could tell nothing untoward from the call (0800 052 7588) no personal de...

Re: Renewing contract

Believe I may be in a very similar predicament here. The lady on the other end of the phone would just not listen to me insisting that I didnt want or need a SIM. Her response was that I can cancel the SIM with o2 within the 14 day cooling off period...

Resolved! Direct debit auto cancel

I just booked my move, which means that my time with Virgin Media is coming to an end.Will my direct debit be cancelled after the last bill is paid, or will I need to cancel it manually?

Jagodas by Just joined
  • 3 replies
  • 0 kudos

Amazon voucher

Hi, I took out a package with Virgin media who said we would be getting an Amazon voucher but I since haven’t receive any correspondence about this! Please could you help? Thanks 

Price increased unexpectedly

I signed up for virgin a few years back, I changed to my new home and wanted to keep my student intro price of 32.25pm but was told I couldn't so I tried to change my provider as it was cheaper and retentions offered me 32.25 for an entire contract i...


I paid my bill early on the 16th andni have an email proving it and a bank statement...and now virgin have just taken for it again..... I want it back and right away....

Sammie41 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Problem: Returning Hub 4

Hi,In December, VM offered to upgrade to Hub 5, and I accepted it. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. I spoke with VM, and they sent me a return kit.I handed the new Hub 4 to the pickup shop (Collect+ Point) on ...

lauragmail by On our wavelength
  • 2 replies
  • 0 kudos

Re: Contact

Why is it impossible to contact someone via email, no email addresses at all, if I phone I’m in a que for 60minutes plus then get moved around before getting cut off. I want an email address where I can put my questions to customer services or compla...