i am having a problem with my Virgin Bill. i agreed to your offer that you sent see below"Thanks for coming back to me Karen, I will see if I can get the price a tiny bit lower for the issues that you had in replying to me but to let you know that yo...
Hi. I received an email on 13th Jan with a new offer to extend my contract for home phone and broadband for 18 months which I accepted.on 27th I get the same email offering me the extension again at a higher price than the first offerwhat’s going on...
Perhaps one of the forum team can explain to me why Virgin Media think it's acceptable to respond to complaint about a 28.13% increase on my billing, which exceeds the contract, with a stock email?I am losing patience with Virgin Media, and I haven't...
I am writing this as I am deeply frustrated with the experience I have had with Virgin media...I was a sky customer for 6 years and moved to Virgin in Aug 2023... I think that was my biggest mistake... I have been regretting every moment since that ...
Like many others, renewed my account before Christmas, agreeing to reduced services to cut costs. All went well, offered and accepted the same £64 deal that many others on here have mentioned. Got a very clear email saying this is what you've now got...
Hi just received the following Whatsapp seemingly from Virgin. Did a google but could not find anyone else mentioning such a message so have turned to here for help please !Our Broadband service is ending at the end of December 2023. The retentions p...
How do I speak to someone? I want a breakdown of costs for my packages. According to the costs on the internet I've been overcharged for ages. I can't even see my contract as I joined before 2018!Can someone tell me how I can speak to someone (not t...
HI I left Virgin Media last year as my contract came to an end and moved house to an address that is not supplied by Virgin, but I am still being charged £8 a month since last August. I have written to them explaining the situation and tried to call ...
I have TV, landline and broadband but no longer require the TV. Is it possible to downgrade and go broadband only? [MOD EDIT: Subject title changed for clarity]
So I renewed my contract when offered a deal that was acceptable compared to what I had before with virgin media, got confirmation with order ref and also emails with PDF contract information sheets. However as a lot of others have experienced I'm ge...
