Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

VM not fulfilling Order

After being on the phone to customer services, I completed a web order, currently have a bespoke package but the web order was too good to pass up as it included 1 gig fibre, sports and few other channels, keeping the rest the same for only a small i...

flymo by Joining in
  • 5 replies
  • 0 kudos

Registration - 'Can't use that password'

Good afternoon,I have the same issue as many other posters before. I am a new customer and have had Virgin installed and I try to Register for Virgin Media and input a password that meets the criteria and I get the response 'Can't use that password e...

Paying bill

I am fuming I have been in hospital waiting on a back operation and been out of work I kept InTouch with virgin media all the way through this, explained that I have been out of work due to back injury so please give me untill the 20th, I have been w...


Hi, My services have been disconnected Total mess up on virgins side. I've been told by a call center (in poor English) that the reconnection will take 48 hours. I don't understand why that is when it says online 30 minutes after payment.Yet I haven'...

Area reference number

Can anyone give me any idea where to find the area reference number please? I am needing to provide this to register for O2 priority app via Virgin media account. Thanks in advance.

H3lls by On our wavelength
  • 6 replies
  • 0 kudos

Complaints not working

I've tried multiple times in the last month to put in complaints, via the app/website. However I either get "****" as the reference or the site crashes.Is the complaints system down?My complaints are as follows;My upload speed has dropped to less tha...

Glenelg by Tuning in
  • 7 replies
  • 0 kudos

We need help!!

I need someone from Virgin Media to take ownership of our issues and help us.We signed onto a new package in July/Aug, and have been billed wrong ever since, and each time we call to query the bill they change our contract then tell us WE requested a...