Hope somebody can help, I spent several painful days on the te3lephone and on chat trying to renew my fathers virginmedia package. Have the transcript from the chat which shows the operative agreeing what is in the package only to find out when the c...
Hi, I requested my services were cancelled on the 18th of October when my contract expired. I received confirmation this had happened.I've since received an update to my contract listed both phone and broadband services as being removed, but then a ...
I'm having the exact same issue and it is beyond frustrating, not getting any help calling up or submitting complaints at all. They act as if I am lying to them, despite having the pre contract documents and order number? But apparently they cannot u...
Hi does anybody know how to actually get to speak to a human from the so called complaints dept?
My contract expired in October which means that my monthly payment has increased significantly. After reading the terms and conditions I understand that I have the option to either renew or cancel the contract with Virgin Media. I tried to do the ren...
I am also having this issue , its very annoying and i need it sorting asap!!
can somebody help please I am trying to view my virgin media account on the app but I currently cant do that because I have got 2 account numbers linked to 1 email address. so when I login into my account it showing the account that isn't active not...
HiVirgin Media have by far the worst customer service available.I have VM cable and TV which I have had for 16 months without many problems , I was getting poor connectivity in one room so I made the mistake of contacting VM customer service, Which t...
I am still awaiting for my activation email from virgin media to receive Netflix free as part of my package. I was told that it would be sent by now. I am currently paying for Netflix myself.
