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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

New contract without my permission?

I think that I have had something like this happen to me just now.  In a slightly more sinister way, I called to cancel my contract as I was then out of contract. I was informed of when my contract would end and my final bill. I have just found out n...

FrazerG by On our wavelength
  • 14 replies
  • 0 kudos

Xbox free gift

Hi, It's been 21 days since I received the Xbox free gift is on its way. Still not received it or had any update. Signed up via the main virgin website. Any help would be greatly appreciated. thanks Scott

Haven't received welcome email

Booked installation today for end of June and I want to register online but I haven't received the welcome email so I don't have my account number. I received the contract documents though.

LewH by Joining in
  • 1 replies
  • 0 kudos

No notification of Price Increase 2023

I've noticed my recent direct debit payment has gone up by 30% and I received no notification of the price increase, just that my direct debit was due. I've had no email or letter to say whether this was due to the annual inflation increase or otherw...

Resolved! Complaint, not getting anywhere

So have had VM for nearly a month now upstairs is fast between 700/900mbps (current plan 1gig) cant complain at all its great, downstairs (bare in mind its only a 2 bed house) i get speeds of about 20/30mbps. big drop, if it was 300mbps and up i woul...

Dizzwell by On our wavelength
  • 5 replies
  • 0 kudos

Moving house

Hi,Is there a minimum period before we are able to move services to another property? Or maximum number of times we can move services?I currently have services with VM and am planning to move home. However, the new house will be undergoing major reno...

Ukish by Joining in
  • 2 replies
  • 0 kudos

Unable to set up new account

I moved house and have a new account my old account was still active until today. I’m trying to set up my new account but my virginmedia still takes me to my old account any ideas please

grumco by Joining in
  • 2 replies
  • 0 kudos