I move from my fomal apartment in welwyn garden city to my new apartment in Hemel Hempstead on 15th of November 2023, and I contacted VM. of it the next thing the customers care lady said was i will pay £108 + £20 moving fees. I asked her £108 for w...
I cant log into my virgin media account it say password is incorrect i havent changed the password and it was working last night . i cant reset my password as it is linked to my old ntlworld email address and i have no access to the email account any...
After months of debate and complaints to Virgin I finally got my Netflix subscription charges back for a service I had cancelled previously, however I rejoined Netflix tonight independently, when to set up on my TV (worked fine on my phone) and it sh...
I have Netflix as part of my Virgin account. Moved home and had new contract that is really my old one but for new address. Still paying for Netflix but account has been on hold for many weeks now, multiple phone calls, tickets raised and promises of...
After joining Virgin Media on 2nd Dec 2023, I'm now unfairly facing suspension due to an alleged £250 credit limit breach, which is impossible as my family hasn't used the TV box or PPVs. Additionally, I've been informed of an unexplained £250+ credi...
My name is Ian featherstone I had a engineer come to install my broadband I tool a day off to be there and when he got there within 5 minutes he said he could not do it and left I have not been contacted in a way about since I need to know what is go...
I have exactly the same complaint. I've already raised it via DM on here, WhatsApp and Webchat and absolutely no further forward. I've been offered 'same great package' three times by email but when they give me a list of what they will be providing ...
Tried to log on today, 16/01/24 and met with "renew your contract". I carried out as per the online instructions and it renewed in my Wife's name instead of mine. Could not see where i could change this so made a 150 phone call and on the phone for...
Hi,So last week I agreed to a new package including the TV, got the Contract Summary Sheet which I accepted. The next day (I assumed it was a confirmation, so I initially didn't pay much attention) I got a confusing email saying, "Thanks for these ch...
On 20th December 2023 I moved to a new broadband provider, who was able to reduce my costs substantially, after having been with Virginmedia for about 7 years.When I contacted Virginmedia Support and asked that my account be cancelled I was informed ...
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