Hi there.I need help sorting this situation out because in my original complaint C-1508231169 it was apparently resolved. I am beyond angry that today I find out that to leave Virgin from my apparent rolling contract its going to be 500 plus pounds t...
I signed up to a black friday deal in november and got an email with a contract summary sheet etc. It didn't say I had to do anything or confirm anything. I assumed that was it, I would change over.A week or two later I get an email saying I still ha...
Hello. I see that this is a common issue and some others have had resolution through this forum so giving it a try. I have already spent over 2 hours on phone last week trying to resolve this. At the end of those calls I was told it was resolved but ...
Yesterday I called to see if I could get a better deal but got nowhere so decided to cancel. I was told 30 days notice and that services would be disconnected on the 14th Feb. Woke this morning to find no broadband, TV or landline service. I've c...
I've seen many a thread on here about the same thing and frankly I'm disgusted by virgins customer service. The only thing is when you have no issues the speed of the service and reliability is second to none. However I have 2 credit items that are...
Hi,I am very frustrated with the situation with my VM service and I am posting here as I can see no progress despite multiple calls. The situation is as below:- I get very poor wifi coverage on our 1st floor and having called the customer services wh...
Hi. On Tuesday 26th December, I signed up to Virgin Media for TV and Broadband by a Virgin Media door salesman named Yasser Shabbir. The deal I asked for was to have the 190+ channel package with Asian Mela and Netflix included and 350MB Broadband (...
Exact same issue. Moved house last week. Just been told to wait another week.
My contract has ended. Today I discussed a new contract Broadband 125 Mb, Landline and weekend calls, and a Streamer box (which I didn't want but was told it made the contract cheaper). When I checked the details sent to me by email the contract was...
Is there an email or physical address for Virgin Media where a complaint can be sent
| Member | Kudos |
|---|---|
| 4 | |
| 4 | |
| 2 | |
| 1 | |
| 1 |
