You could be a Christmas winner! - Unable to claim my prize

[Bid1]

[Ashleigh_C]

Hi there @Bid1 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your prize! Can I ask if you have tried these updated links?

Here for Sky Sports: https://care.virginmedia.com/care/change-package/add-offer?u_journey=90025&p_tier=JB_2233&intcmpid=9...

Here for Sky Cinema: https://care.virginmedia.com/care/change-package/add-offer?u_journey=90027&p_tier=JB_2233&intcmpid=9...

[Bid1]

Both link don’t work. See my previous post. 

[Kath_F]

Hi Bid1, 

Apologies for the inconvenience. The links have been updated now. Can you try clearing any browsing history, cache and cookies and re-click the new links in Ashleigh's post? 

Let us know how you get on with that. 

Thanks,