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Virgin Cancelled My Subscription Without My Knowledge

RBME105
Joining in

Hi,

I've come back from holiday to find that my virgin media subscription appears to have been cancelled (broadband and TV), including my whole account without my consent. Due to this, I am also unable to login to my 'My Virgin' account to raise a complaint, but money is still being taken for the service.

I've been on hold to the help number for over 30 minutes but still no answer from Virgin to resolve the issue.

Anyone else experiencing this issue? 

 

 

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @RBME105 

Thanks for posting and welcome to the community.

Sorry to hear of this.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill