Managing Your Account - Cable - Page 77

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Was referred by a family member but bought package over the phone.

I was told about Virgin Media by a family member who sent me a link. I was about to buy online but I bought my package over the phone and as a result, got no discounts. Is there anything I can do as the price offered is cheaper than what I am paying ...

Resolved! IMFS debt collectors for mysterious bill from 2021

Hi, I have today received phone calls, emails and now text messages from IMFS debt collectors claiming I have unpaid bills from virgin media broadband dating back to may 2021. We moved house and I cancelled our package as VM couldn't provide a servic...

Email address incorrect

I keep getting emails to my work email address (including a contract renewal that I have not committed to).There is no mention of my work email address in my account settings. How can I get my work email address off this, and receive communications t...

Confusing Renewal Offer

Hi,I have a renewal offer in my virginmedia account which seems good. However, my current deal that is expiring includes Netflix standard that I pay £5 per month to upgrade to Premium. However the offer makes no mention of Netflix anywhere. Also I do...

TNT Sport Channels missing after contract renewal.

I have just renewed my contract and added tnt sport as an extra but it's missing from channel listing ,and unable to get through on phone 150 what's going on

Re: Someone else logged into my netflix app

Hi I am also having this issue unknown profiles on my Netflix

Agreed new contract - but not implemented

MY ISSUEI made a new agreement with VirginMedia on Feb 18th of this year (and received email confirmation)The updated service has not been implemented I am now being billed at a far higher rate, despite a new agreement being in placeI have spent abou...

Unable to find My Cases dashboard.

Hi,I am unable to find My Cases dashboard on my account. Unable to check progress of a complaint. I previously found the link to track my complaint but it has now gone. Regards Paul.

Accepted the deal and renew contract online but account still doesn't get update

I see a message on my virginmedia account to renew the contract so yesterday i have accepted the deal for 18 month contract ( same package with cheaper price ) but account doesn't seem to get update and every time i login to my account its still aski...

No Welcome Email or Customer Account Number

Hi,I just purchased the Gig1 Fibre Broadband pack. I have not received a welcome email, and do not have an account number or area reference. I am not able to track my order or change my delivery day without my account number, which I haven’t been sen...

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