No welcome email

[modygowa]

Hi .

I have this same problem .

I only received pre-contract nothing else . I make order on 24/03/2024 and still didn't receive any think . I did try contact virgin media costumer service but they just hang out on me . Is any one can help me .

[David_Bn]

Thanks for reaching out to us @modygowa and a very warm welcome to our Community Forums!

Sorry to hear of the lack of welcome E-Mail received.

Sadly we won't be able to re-generate this for you, but we can offer you documentation from the account that will provide you with the vital information you'd need - such as Area Reference number and Account number.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn