Order status

[Mvidal45]

Hello,

On Saturday I upgraded my virgin media to a new contract with Gig1 Fibre Broadband which I already have and tv, I received the confirmation by email. I ordered this through the app on my phone.

It has been 6 days now and I have not had any updates.

When i go to the link to view my orders and appointments online it says that i have no open orders?

Can someone provide me an update on the status of this order please.

Order reference:

CI100192872271

Thanks.

[Matthew_ML]

Hey Mvidl45, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

If you have ordered through the app this can take anywhere between 10 - 15 working days to activate.

Please do keep us updated on how it is and if it goes past the time limit. Cheers