Hello,
A search on this forum suggests this is not an uncommon situation and I’m hoping for some assistance.
Virgin media are new to our area and I was interested in signing up as the speed they were offering was significantly higher than the current offering.
I was told to ring a number, which I did and I was told I couldn’t sign up yet. The next day a “local” sales rep rang me and he agreed to match the price on moneysavingexpert website and I agreed to the 500mb package for £33.50 a month. He said that the contract would say £44.50 but it was ok he would get his manager to apply a credit to the bill.
The contract did indeed say £44.50 and I (stupidly) agreed to it.
The first bill came and it was of course £44.50. I called him and said he would sort it blaming his manager and send through conformation, then nothing, rung him again this week and said the same and he would send me confirmation of the deal. Still nothing.
Have I been done over and scammed by being lied to or do I have a case for Virgin honouring the verbally agreed deal (I have no paperwork). It is not a great first impression of Virgin media. Any advice will be gratefully received.
