Managing Your Account - Cable - Page 175

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Just Rejoined unsure about Mega TV and TNT Sports

HiJust rejoined using Bigger Bundle, phoned up and was told this bundle included TNT Sports the contract say Mega TV which on the Channel Guide does not include TNT Sports. Confused Please Advise. jesstv

Car Damaged by Green Virgin Box on the Street.

Hi,I am hoping someone can help.Due to the high winds today, my car has been damaged by a door which came off a Green Virgin media street box. I can’t seem to find the relevant department to speak to about how to settle the matter.lets just say I am ...

Incorrect Kit linked to account

My account closed on the 15th December 2023. I returned the Kit I had (tv box and wifi router hub 3). I received an email from virgin saying this had been successfully received and returned. In the same email, they said I still had outstanding kit to...

Contract renewal not activated

As my contract was nearing its end date, gladly accepted an renewal offer via txt for all existing services at £68 pm on the 18th December. Confirmation email received and on that email it advises new contract will activate on 21st December. 29th De...

Activation Fee ?

I also seem to have been charged an activation fee? I think I know what it's for and I shouldn't have an activation fee. When I bought my Volt bundle it was supposed to include a Hub 5, Virgin had none so the engineer installed a Hub 4. I since got i...

Resolved! Account contract renewal

Hi, anybody else experiencing challenges getting customer service to honour their offers when you call back, excuses ranging from the previous advisor didn’t include everything on your current package to I’m afraid that was a once in a lifetime offer...

Moved house and contract was restarted

Hi there,I recently moved home (in december) and had my services moved with me. While I spoke to a friendly agent online, they assured me that my contract would continue as normal as I was a few months into it. They explained the system was a bit fun...

to register i need area reference code for fife

hi

Renewed contract doesn't seem to have been enacted.

Hi team,I've recently in November of 2023 accepted a mailed web contract for an 18 month term. The confirmation email indicates this new contract should have been activated on the 09th of November 23, however within My Account > View Bills I have rec...

Account number - where to find it?

Hello. Where can I find my account number? I have never had a welcome pack or any paper, electronic bills, only a text that my virgin kit is sent. I didn't pay any bills yet because I'm new to Virgin, so my bills will start in June/July. I have broad...

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