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New contract

Missymoo07
Joining in

on ‎24-10-2023 07:58

I received a text yesterday with a link saying ‘review’ pre contract details. I clicked the link with then said approved here’s your new contract. I wasn’t able to review anything to agree to anything and my bill has been doubled. How can virgin do that without any agreement?!

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3 REPLIES 3

Daniel_Et
Forum Team
Forum Team

on ‎24-10-2023 10:10

Hi @Missymoo07, thank you for your post.

We're sorry to hear what's happened 😔

Were the pre-contract details sent across to you while you were on the phone? If so, were you able to query the situation with an agent at all? 

Please pop back to us at your earliest convenience.

Regards,
Daniel

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Missymoo07
Joining in
In response to Daniel_Et

on ‎24-10-2023 10:22

Hi, no I haven’t spoken to virgin at all, it was a text message from them 

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Daniel_Et
Forum Team
Forum Team
In response to Missymoo07

on ‎24-10-2023 13:03

Hi @Missymoo07, thank you for your response.

In order to discuss this further, we'd suggest contacting the customer service team on 0345 454 1111, or 150 from a Virgin Media landline or Virgin Mobile.

Alternatively, you can seek support via WhatsApp on +447305 327 112.

Regards,
Daniel

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