New Account, same email, need account no changed

[Rds261189]

I've signed up for Virgin Media at same address as i had before i closed my old account down and have the same email as before and my old account is still showing and i cant get my new account details to show its showing my old account details,  just wondering how to change the account number to get my bills and contract online?

Thanks

[Chris_W1]

Hi Rds261189, thanks for the message and welcome to the forums.

It looks like the old email would be listed on the previous account and would need to be migrated. 

I will send you a PM so that this can be looked into further. 

Kind regards, Chris. 

[Rds261189]

Ok, thanks

[Rds261189]

Hi

my new account went live today and was wondering if you could match up the new account with my email address as my email address still showing up old account?

Thanks

[Kath_F]

Hi Rds261189, 

Thanks for taking the time to come back to us in the Community 🙂

We're sorry to hear the details haven't transferred automatically but can certainly help with getting this done for you. I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi Rds261189, 

Thanks for taking the time to reply to me via private message and for updating me to let me know things are now resolved for you 🤩 

If you have any further issues going forward then you know where we are.

Take care,